On Tuesday I attended the monthly dinner meeting of Portland Chapter of the Project Management Institute, where Dr. Janice Thomas presented some results of her three year study that PMI will sell this year in a paper called Research on the Value of Project Management. The research team studied over 60 organizations over a year and a half in a variety of industries. They gained access to senior managers and detailed project records in order to corroborate interview statements with actual findings.
I initially skeptical of the research. Imagine this: research sponsored by the Project Management Institute finds that organizations always find value in Project Management. The research sponsor proclaims “I can definitively say that project management will bring value to companies”. However, the presentation by Dr. Janice Thomas showed she was very intelligent and thoughtful, and she was aware of the implicit biases.
Some interesting observations:
- Companies who focus on project management to control costs find a strong correlation with customer satisfaction, and that correlation is negative.
- No company in the sample could deliver ROI numbers for their project management programs. In other words, there was no ROI for calculating ROI.
- Companies who benefit from project management cannot simply make a one-time investment and then let it go. They must continually adjust, improve, and invest in the project management program for it to continue to succeed.
The full research paper will be available at PMI.org for $50 for non-members and $40 for members.