Let’s Stop Playing “Service Provider” and “Customer” – Tedder Consulting

Doug Tedder has accurately captured the general trend away from managing IT as distinct services published through a service catalog, captured from users as service requests, that deliver value to customers. These may still be useful as conceptual models, but relatively few organizations publish a service catalog in such a literal manner. What happens to “service management” frameworks like ITIL? I don’t have an answer, but in the short-term, perhaps not much.

Most users of ITIL never made the conceptual leap from processes to services. Therefore, ITIL remains the definitive framework for commonly used processes, such as Incident Management, Problem Management, and Change Management. I am not suggesting ITIL captures the state of the art even in these areas. ITIL’s shortcomings are well documented, and we hope they will be addressed in the upcoming refresh of ITIL.

IT and business thinking of itself respectively as a “service provider” and “customer” may have been a good idea at one time, but that time has passed. How does IT and the business need to act in the digital age? Doug Tedder discusses.
— Read on www.dougtedder.com/2018/04/01/lets-stop-playing-service-provider-and-customer/

Demonstration of Data Analysis with Quantum Computing

It’s hard to miss the news on quantum computing. Breakthroughs in the last few years have demonstrated the opportunities and potential of quantum computing. The question is whether it will scale to more qbits while maintaining the stability of quantum entanglement. There are detractors, but it is too promising and far-reaching to ignore.

The work that Huang and co have done is to run this algorithm on a quantum computer in a proof-of-principle experiment. The team uses a six-photon quantum processor to analyze the topological features of Betti numbers in a network of three data points at two different scales. And the outcome is exactly as expected.

Of course, this example is not so hard for classical computers or even human brains to analyze. But the key point is that the Chinese have made it work on a quantum computer, a device that is set to dramatically outperform conventional computers in the coming years.

Article in Technology Review

The Era of Quantum Computing Is Here. Outlook: Cloudy | Quanta Magazine

Midway through 2017, researchers at Google announced that they hoped to have demonstrated quantum supremacy by the end of the year. (When pressed for an update, a spokesperson recently said that “we hope to announce results as soon as we can, but we’re going through all the detailed work to ensure we have a solid result before we announce.”)

It would be tempting to conclude from all this that the basic problems are solved in principle and the path to a future of ubiquitous quantum computing is now just a matter of engineering. But that would be a mistake. The fundamental physics of quantum computing is far from solved and can’t be readily disentangled from its implementation.


In a Bid to Compete, Apple Grows Fleet of Self-Driving Cars

Apple has a lot of work to do if it wants to compete with other companies in the self-driving car industry. Tesla already sells vehicles with semi autonomous systems, while automakers like General Motors are already giving rides in their self-driving cars.

Meanwhile, Google and Waymo are testing their autonomous Chrysler Pacifica Minivan in San Francisco, and have plans to launch their own ride-hailing service. It won’t be the only autonomous taxi service around, however, as Uber will be joining the race for driverless cabs in 2019. Even a few Lyft-branded vehicles were making the rounds around CES 2018.


Artificial intelligence: The time to act is now | McKinsey & Company

Within AI, deep learning (DL) represents the area of greatest untapped potential. (For more information on AI categories, see sidebar, “The evolution of AI”). This technology relies on complex neural networks that process information using various architectures, comprised of layers and nodes, that approximate the functions of neurons in a brain. Each set of nodes in the network performs a different pattern analysis, allowing DL to deliver far more sophisticated insights than earlier AI tools. With this increased sophistication comes greater needs for leading-edge hardware and software.

Well aware of AI’s massive potential, leading high-tech companies have taken early steps to win in this market. But the industry is still nascent and a clear recipe for success hasn’t emerged. So how can companies capture value and see a return on their huge AI investments?


The varied responses to this question are interesting

The responses vary among:
1. This guy is incompetent and should be fired (fairness seeking).
2. This guy is incompetent and will be fired anyway (realism).
3. This guy is incompetent and you should help him to acquire the skills he needs for his job (compassion).
4. Talk to your manager (practical).
5. It depends on the organization and culture (consultant speak).

In general the correct answer is to address any concerns with your immediate manager, while being willing and able to offer suggestions should he/she request them.

Incompetent new employee-should I advise HR/ethics? – Best Practices – Spiceworks