This blog is managed by Gregory Tucker, BMC Practice Lead for Flycast Partners, a Premier Partner of BMC Software. He has 20 years experience working in his areas of expertise. He has earned a PMP in 2002 and an MBA/Global Management in 2008. In 2010 and 2011 he earned ITIL V3 Expert certificate.

He worked most recently with Numara Software implementing FootPrints, NAMP and NAM (Centennial), and ITIL good practices in 90 IT departments. ITIL process areas included Incident Management and Service Request Fulfillment, Change Management, and Service Asset and Configuration Management, Problem Management , and Service Catalog.

Greg currently resides with his family in Kawasaki, Japan. More about Greg here.