This morning one of North America’s leaders in IT best practice consulting, PLEXENT, surprised me with a headline: IT Improvement: What is a Definitive Process Library (DPL)? Besides a marketing term they made up, it made me wonder, what exactly is a Definitive Process Library? My conclusion after research: it is a marketing term they […]
Category Archives: HRM
Ditching the Resume
I want to be the ITSM guru who never needs to write another resume. Ever. I am not there yet, I admit, but it is my professional goal. Not to be rich. Not to pass the Service Strategy exam. Not even to understand what really makes up that nebulous ITIL V3 CMS. You may wonder […]
Four Day Workweek
I found this CNET article interesting. The benefits of a four-by-ten workweek include lower energy costs, higher retention, higher morale, and higher productivity. It might also improve commute times. A past study showed changing the lighting improved productivity, albeit temporarily. Reverting it back had the same affect. Productivity improves temporarily because employees feel management cares […]