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IT Service Management

Hyperledger Indy Walkthrough Sequence

Here is a UML Sequence Diagram based on the Hyperledger Indy Walkthrough. This is my first attempt to summarize the sequence of events when an identity owner (“Alice”) attempts to make claims and have them validated by another party (“Acme Corp”, validator).

The code is linked above. I appreciate your review and feedback, especially as it relates to the functionality of Hyperledger Indy.

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IT Service Management

GitOps: A Path to More Self-service IT – ACM Queue

Some technological trends are consistent over time:

  • Dematerialization: hardware that accomplishes the same functionality becomes smaller and lighter.

  • Virtualization: hardware stacks are collapsed into software ones. Virtualization enables the configuration and implementation of such stacks in code.

  • Infrastructure as Code (IaC): The corollary of the previous item.

  • Automation: frequently performed tasks are automated to reduce the need for human intervention.

In this article, Thomas A. Limoncelli, frequent blogger and author of several books on system administration, proposes a system in which users can find the appropriate “Service Request” from a Git repository, modify the request for the new application, and propose a review icon as a pull request.

Upon review and approval, it can be submitted to the Continuous Integration (CI) pipeline for implementation.

This may work for some organizations, but it isn’t a good general solution for most organizations, for several reasons:

  • Not all hardware is virtualized in all organizations.

  • Not all virtualized hardware can be integrated with the CI pipeline.

  • Not all users have the technical sophistication to submit requests in this manner.

Nevertheless, the article proposes an interesting mechanism in which some IT organizations can advance the state of the art for some of their service requests, while using and advancing their existing DevOps investments.

GitOps: A Path to More Self-service IT – ACM Queue
— Read on queue.acm.org/detail.cfm

Categories
IT Service Management Trends

Do boring speakers really talk for longer?

This headline violates Betteridge’s Law of Headlines — Yes, boring speakers do drone on longer than interesting ones.

Although brief, the article contains some good pointers to keep in mind for my upcoming presentation on Managing IT in 2019.

“Dull talks at conferences can feel interminable.”
— Read on www.nature.com/articles/d41586-018-06817-z

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IT Service Management

Let’s Stop Playing “Service Provider” and “Customer” – Tedder Consulting

Doug Tedder has accurately captured the general trend away from managing IT as distinct services published through a service catalog, captured from users as service requests, that deliver value to customers. These may still be useful as conceptual models, but relatively few organizations publish a service catalog in such a literal manner. What happens to “service management” frameworks like ITIL? I don’t have an answer, but in the short-term, perhaps not much.

Most users of ITIL never made the conceptual leap from processes to services. Therefore, ITIL remains the definitive framework for commonly used processes, such as Incident Management, Problem Management, and Change Management. I am not suggesting ITIL captures the state of the art even in these areas. ITIL’s shortcomings are well documented, and we hope they will be addressed in the upcoming refresh of ITIL.

IT and business thinking of itself respectively as a “service provider” and “customer” may have been a good idea at one time, but that time has passed. How does IT and the business need to act in the digital age? Doug Tedder discusses.
— Read on www.dougtedder.com/2018/04/01/lets-stop-playing-service-provider-and-customer/

Categories
IT Service Management

Malicious AI Report

Malicious AI Report
— Read on maliciousaireport.com/

This will prove to be some interesting weekend reading material. I have no comments at the moment as I have read it yet.

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IT Service Management

Gil Kalai’s Argument Against Quantum Computers | Quanta Magazine

Because noise…

https://www.quantamagazine.org/gil-kalais-argument-against-quantum-computers-20180207/

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IT Service Management

The Era of Quantum Computing Is Here. Outlook: Cloudy | Quanta Magazine

Midway through 2017, researchers at Google announced that they hoped to have demonstrated quantum supremacy by the end of the year. (When pressed for an update, a spokesperson recently said that “we hope to announce results as soon as we can, but we’re going through all the detailed work to ensure we have a solid result before we announce.”)

It would be tempting to conclude from all this that the basic problems are solved in principle and the path to a future of ubiquitous quantum computing is now just a matter of engineering. But that would be a mistake. The fundamental physics of quantum computing is far from solved and can’t be readily disentangled from its implementation.

https://www.quantamagazine.org/the-era-of-quantum-computing-is-here-outlook-cloudy-20180124/

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IT Service Management

In a Bid to Compete, Apple Grows Fleet of Self-Driving Cars

Apple has a lot of work to do if it wants to compete with other companies in the self-driving car industry. Tesla already sells vehicles with semi autonomous systems, while automakers like General Motors are already giving rides in their self-driving cars.

Meanwhile, Google and Waymo are testing their autonomous Chrysler Pacifica Minivan in San Francisco, and have plans to launch their own ride-hailing service. It won’t be the only autonomous taxi service around, however, as Uber will be joining the race for driverless cabs in 2019. Even a few Lyft-branded vehicles were making the rounds around CES 2018.

https://futurism.com/bid-compete-apple-grows-fleet-self-driving-cars/

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IT Service Management

Artificial intelligence: The time to act is now | McKinsey & Company

Within AI, deep learning (DL) represents the area of greatest untapped potential. (For more information on AI categories, see sidebar, “The evolution of AI”). This technology relies on complex neural networks that process information using various architectures, comprised of layers and nodes, that approximate the functions of neurons in a brain. Each set of nodes in the network performs a different pattern analysis, allowing DL to deliver far more sophisticated insights than earlier AI tools. With this increased sophistication comes greater needs for leading-edge hardware and software.

Well aware of AI’s massive potential, leading high-tech companies have taken early steps to win in this market. But the industry is still nascent and a clear recipe for success hasn’t emerged. So how can companies capture value and see a return on their huge AI investments?

https://www.mckinsey.com/industries/advanced-electronics/our-insights/artificial-intelligence-the-time-to-act-is-now

Categories
IT Service Management

A Major Milestone for Microsoft

The tech giant is pulling the plug on support for Windows Vista. All folks still using the product now have a strong incentive to upgrade.

If You’re Somehow Still on Windows Vista, Upgrade Right Now – WIRED

https://apple.news/Ao2xz09y1SvyOmi-maE26DA