Change Types

Introduction Changes to an IT production environment come in a variety of shapes and sizes. Industry practices have converged on types of that have served us well for several years as a starting point for discussion. However, they are insufficient and require further elaboration. Historically, these Change Types are: Standard: a pre-authorized change that is […]

The Secret of Change Management

The secret is there isn’t one secret. There is no single aspect of Change Management that makes it successful. There is no right or wrong way design your Change Management process. I have worked with two dozen customers on Change Management, and I have found few consistent threads. Every organization is different. It’s important that: […]

Are Standard Changes “Good”

ITIL practitioners commonly assume that standard changes are good, and that a high percentage of standard changes vs. normal changes indicates a mature environment. Is this maturity “good” by definition with respect to Change Management? The answer is mostly yes, but not always. Let’s look at some ITIL definitions. ITIL defines a change as: The […]

Exploring the Role of Steering Committees in Realizing Value From Project Management

Abstract: The impact of steering committees on project performance and their role in creating value from project management capabilities is not well understood. A case study analysis was chosen to analyze the configurations and specific functions of project steering committees. A measurement model for steering committee configurations was developed to enable further survey-based studies. One […]

What is the dividing line between a Project and a Change?

When is a Change really a Project? ITIL simply says the following are not changes: Changes with significantly wider impacts than service changes, e.g. departmental organization, policies and business operations – these changes would produce RFCs to generate consequential service changes Changes at an operational level such as repair to printers or other routine service […]