Definitive Process Library? Huh?

This morning one of North America’s leaders in IT best practice consulting, PLEXENT, surprised me with a headline: IT Improvement: What is a Definitive Process Library (DPL)? Besides a marketing term they made up, it made me wonder, what exactly is a Definitive Process Library? My conclusion after research: it is a marketing term they […]

HP’s $10 billion SKMS

In August 2011 HP announced the acquisition of enterprise search firm, Autonomy, for $10 billion. It is possible HP was just crazy and former CEO, Leo Apotheker, was desperate to juice up HP’s stock price. With Knowledge Management. Within ITSM the potential value is huge. Value can be seen in tailored services and improved usage, […]