Bill Gates and Steve Jobs agreed on little

But both agreed that healthcare was ripe for disruption. That is still true, but the pace is slower than we envisioned a decade ago. One reason is the high cost of certification. Consumer-grade equipment produces interesting data for casual self-analysis. Producing data to be used in medical diagnoses requires greater confidence in the accuracy of […]

DevOps Changes Everything

…and DevOps changes nothing. I was holding off writing about DevOps because: I don’t work with customers who implemented it successfully. I have nothing new to offer. Both points are still true. There isn’t anything new to say about DevOps except that the hype machine is still in overdrive and the loop machine is wearing […]

Change Types

Introduction Changes to an IT production environment come in a variety of shapes and sizes. Industry practices have converged on types of that have served us well for several years as a starting point for discussion. However, they are insufficient and require further elaboration. Historically, these Change Types are: Standard: a pre-authorized change that is […]

Rebooting ITSMinfo

Wow, 2016 is upon us already. Sadly, 2015 passed me by without a single post on ITSMinfo. To some extent I was just busy. As an independent consultant I am paid by the hour and I have to watch billable hours closely. Fortunately, I stayed busy in 2015. I also exercised regularly, running and lifting […]

The Secret of Change Management

The secret is there isn’t one secret. There is no single aspect of Change Management that makes it successful. There is no right or wrong way design your Change Management process. I have worked with two dozen customers on Change Management, and I have found few consistent threads. Every organization is different. It’s important that: […]