IT Service Management

One Step Backward, Two Steps Forward

I am proud to announce that I have started a new position in November 2011. It is a one-year contract in Tokyo to help transform the local, shared IT service provider to a global infrastructure utility provider. My position involves the discovery and implementation of processes based on good practices from ITIL. The project involves a number of challenges that are typical of global organizations, ranging from technical to political, and involving people, process and technology. I am excited to take on these opportunities.

My blogging and social networking have been reduced as a result of the schedule change and demand loads, but I appreciate everyone’s support and I am adapting my production around my new schedule. Please stay tuned for lots of good things to come.