HP’s $10 billion SKMS

In August 2011 HP announced the acquisition of enterprise search firm, Autonomy, for $10 billion. It is possible HP was just crazy and former CEO, Leo Apotheker, was desperate to juice up HP’s stock price. With Knowledge Management. Within ITSM the potential value is huge. Value can be seen in tailored services and improved usage, […]

Rethinking the CMS

I first started this post in response to the IT Skeptic’s CMDB is crazy talk post about 2 weeks ago. My own position derives from several observations in the real world: Few organizations are willing to perform a full spectrum CMDB implementation, due to cost constraints. (In my opinion few organizations actually require this.) Observation […]