Definitive Process Library? Huh?

This morning one of North America’s leaders in IT best practice consulting, PLEXENT, surprised me with a headline: IT Improvement: What is a Definitive Process Library (DPL)? Besides a marketing term they made up, it made me wonder, what exactly is a Definitive Process Library? My conclusion after research: it is a marketing term they […]

All I Really Needed to Know About Titanic’s Deck Chairs I Learned From ITIL

Headline have a tendency towards hyperbole to grab attention, and there is no shortage describing the dwindling role of the CIO. Here is a recent one: IT department ‘re-arranging deckchairs on the Titanic’ as execs bypass the CIO. As reporting of technological change increases,the probability of comparing IT tor e-arranging deck chairs on the Titanic […]

HP’s $10 billion SKMS

In August 2011 HP announced the acquisition of enterprise search firm, Autonomy, for $10 billion. It is possible HP was just crazy and former CEO, Leo Apotheker, was desperate to juice up HP’s stock price. With Knowledge Management. Within ITSM the potential value is huge. Value can be seen in tailored services and improved usage, […]

Updated: ITIL Foundation Certificates Since 1994

Using Exin data provided by Aale Roos (Twitter), I am able to estimate the number of ITIL Foundation certificates issued from 1994 to 2011. I now estimate 1,253,100 ITIL Foundation certificates have been issued since 1994, including ITIL v2, ITIL v3, and ITIL v3 Bridge, up 21% from 2010. I estimate another 250,600 Foundation certificates […]

ITIL Exam 2011 Statistics

Overview APM Group just released their final exam performance statistics for all of 2011. ITSMinfo blog is now presenting our unadulterated free analysis of SPAM marketing registration. Note: Click on any image for a larger version. All numbers rounded to 100’s place unless otherwise obvious. ITIL Foundation The total number of ITIL V3 Foundation and […]

The Problem of CSFs

If you are unable or unwilling to appoint a Problem Manager, you are not ready for Problem Management. That’s what I said. Or at least I think that’s what I said. The venerable and ubiquitous Chris Dancy quoted me this January 2011 on episode 1 of the re-formed Pink Elephant Practitioner Radio podcast. He quoted […]

Rethinking the CMS

I first started this post in response to the IT Skeptic’s CMDB is crazy talk post about 2 weeks ago. My own position derives from several observations in the real world: Few organizations are willing to perform a full spectrum CMDB implementation, due to cost constraints. (In my opinion few organizations actually require this.) Observation […]