Models in Service Management

For the time being I am focusing my attention on the use of models in service management (more here). Models are useful because they help us understand correlations, understand system dynamics, make predictions, and test the effects of changes. There are few, if any, models in regular use in service management. There may be valid […]

A Critique of Pure Data: Part 1

Rationalism was a European philosophy popular in the 18th and 19th centuries that emphasized discovering knowledge through the use of pure reason, independent of experience. It rejected the assertion of Empiricism that no knowledge can be deduced a priori. At the center of the dispute was cause and effect–whether effects could ever be determined from […]