Incident Prioritization in Detail

One of the advantages of working with BMC FootPrints is the lack of definition “out of the box”.1 The tool provides easy configuration for fields, priorities and statuses, and workflows within multiple workspaces, but there are few defaults (besides sample workspaces that are not very usable). This lack of out of the box configurations has […]

Changing Incident Priority

The correlation between sanity and Linkedin Groups is inverted. I joined several groups because I like to stay connected with the industry, but the disinformation (and verbosity) can be infuriating. Recently I read the following and several people agreed. The priority of an incident must never be changed, once determined For the record, here was […]