GitOps: A Path to More Self-service IT – ACM Queue

Some technological trends are consistent over time: Dematerialization: hardware that accomplishes the same functionality becomes smaller and lighter. Virtualization: hardware stacks are collapsed into software ones. Virtualization enables the configuration and implementation of such stacks in code. Infrastructure as Code (IaC): The corollary of the previous item. Automation: frequently performed tasks are automated to reduce […]

Process Before Tool (right)?

Tonight at the IT Service Management Fusion 12 conference I ran into an old colleague. It was nice to see him again. We worked together at an IT good practice consultancy, and like me he later moved on to a tool vendor. This isn’t unusual. Most work in this industry involves the configuration or customization […]