IT Service Management

TFT13: Automating Service Management in the Cloud Era

Proposal for TFT13 Presentation 2013/06/18

Title: Automating Service Management in the Cloud Era

Automating ITSM in the Cloud Era.002Summary: The environment surrounding IT is becoming increasingly complex. As cloud providers dominate IT service delivery, the coordination of service delivery is rising in importance. The ability to support services effectively through efficient and automated processes is also becoming more complex. For example, the resolution of Incidents and Problems may span multiple providers who may lack accountability.

This presentation will examine the challenges to IT Service Management organizations to processes and their automation. It will examine how organizations are dealing with these complexities, and what challenges remain to be solved. The presentation looks at these challenges from the perspective of automation.

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